Frequently Asked Questions

General Questions

We process orders within 1-3 business days, then ship. All in all, standard shipping in Europe takes 3-7 business days depending on your address. Outside of Europe orders can be expected to take up to 14 business days.

Checkout page will show available shipment methods and fees according to your zip code and country.

All listed prices are in EUR. We recommend checking the current exchange rate to get the best idea of what you’ll ultimately be charged.

With U.S orders import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.

You cannot change your address after you have purchased your order.

We have a 14-day return and exchange policy. All sale items are final. The items should be unworn, unwashed, and undamaged. Visit our term and policies page to start a return or exchange.

Please allow 1-2 weeks for your refund. We’ll send an email once the item(s) have been received and your refund has been processed.

If you have a damaged or defective item, contact info@snakelegend.com with a photo of the damage and your order number. We will take care of you!